Terms of sale
You’re buying a genuine replacement garage door remote, with set-up help, delivered in the UK for £3.99. You can cancel within 14 days, and the law protects you if anything’s faulty.
Who we are
WhichRemote is a trading name of Freddi Lavender. You can reach us at info.whichremote@gmail.com.
What you’re buying
Each remote we sell is the manufacturer’s genuine remote for the system matched from your photo. Most remotes are paired to your system at home, either at the motor or from a remote that already works. We send simple steps for yours, and help by email if it won’t pair.
Matching from your photo
Our site suggests a remote from what it can read in your photo, and tells you how sure it is. If you’re not sure it’s right, send us the photo before you buy and we’ll check it first.
Prices and payment
Prices are in pounds sterling and are shown before you pay. UK delivery is £3.99 per order. Payment is taken by Stripe when you place your order. We never see your full card details.
Delivery
We deliver to UK addresses only, and we’ll email you when your order is on its way. If we can’t deliver within 30 days, we’ll tell you, and you can cancel for a full refund.
Discontinued remotes
Manufacturers sometimes stop making a remote, and we may only find out when we order it from our supplier. If the remote you ordered has been discontinued and we can’t supply it, we’ll email you as soon as we know and give you a full refund, including delivery, within 14 days.
The Correct Remote Guarantee
An optional £6.99 add-on at checkout. If the remote we identified turns out to be the wrong one for your system, we’ll replace it with the right one or refund you. To use it, email us with your order details. We may ask for a photo of your system to see what went wrong.
It covers the wrong remote being identified. It doesn’t cover a fault with your motor, receiver or control panel, or radio interference (see below).
The guarantee is on top of your legal rights below, not instead of them.
Cancelling your order
You can cancel within 14 days of receiving your remote, for any reason. Just email us to say so. You don’t need to use a special form.
Then send the remote back to us (email us and we’ll send you the returns address) within 14 days of telling us. We’ll refund the price and the standard delivery charge within 14 days of getting it back, or of you showing us you’ve sent it. You pay for returning it, unless it’s faulty or not what you ordered. We may reduce the refund if the remote has been handled more than you’d need to check it.
Faulty remotes
If your remote is faulty, you have rights under the Consumer Rights Act 2015. Within 30 days of delivery you can reject it for a full refund. After that, you can ask us to repair or replace it. Email us and we’ll sort it out.
When the remote works but your door doesn’t
Sometimes the remote is working properly but the door still won’t respond, because the fault is in the motor, receiver or control panel. A remote that works isn’t faulty, so the faulty remotes section above doesn’t apply. We may test a remote you send back to check.
You can still cancel within 14 days, as above, but the remote must come back complete and in a condition we can sell again. If it doesn’t, we’ll reduce your refund by the value it has lost, which can be up to the full price. After 14 days we can’t take back a remote that works.
If you think the problem might be your system rather than the remote, email us before you buy and we’ll help you work it out.
Radio signals and interference
Garage door remotes use shared radio frequencies, such as 433 MHz and 868 MHz, that many other devices use too. The remotes we sell are the manufacturers’ genuine products, made to meet the Radio Equipment Regulations 2017 and carrying the UKCA or CE mark.
Even so, a remote’s range and reliability can be affected by things outside our control, such as other radio devices nearby, metal doors or buildings, or where your receiver’s aerial sits. We’re not responsible for interruptions to the signal caused by interference like this, and a remote affected by it isn’t faulty. This doesn’t affect your rights if the remote itself is faulty.
Questions and complaints
Email info.whichremote@gmail.com and we’ll reply as quickly as we can, usually the same day.
The law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.
Last updated 19 September 2026.